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Helpdesk |
Infrastructure Management |
Managed Hosting |
Network Security |
Website Development
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HELPDESK |
We add value to our clients' products by providing
outsourced customer support with unparalleled
courtesy and responsiveness.
With over 18 years of experience as a technical
solutions provider, we have the expertise to handle
your outsourced support needs. We meet and
exceed our clients' expectations with proven
performance and customer satisfaction.
- All inbound Call Center calls answered by
U.S. agents.
- Multiple Call Center locations for redundancy.
- Phone and e-mail services available for 24/7
technical support.
- Ticket System integrated with your
company’s e-mail system.
- Frequently Asked Questions (FAQs) Database.
- Minimal Escalations – we solve the problem.
- We represent your company with automated
phone greetings with your company information.
- Timely performance reporting.
- Cost-effective rates.
IT Support —
When and Where You Need It
Consider the benefits of Netegrity Consultants:
- We represent your company with automated
phone greetings with your company information.
- Reduce operational costs. You don’t have
to invest in staff, facilities and training.
- Single point of contact on all your service issues.
- Over 18 years of providing technical support
for Internet Service Providers and Corporations,
expertise in many computer products.
- Our employees have technical expertise
resulting from intensive training and
ongoing development through coaching,
monitoring, and support tools.
- Inbound calls answered via our call center
facilities, problems are resolved quickly and
efficiently, facilitated by experienced staff
utilizing the latest support tools.
- Respect, patience, and concern for
end-users exhibited through survey results
and customer comments.
- We don't just claim to provide quality
support services - we prove it and
document it through timely reporting
and customer satisfaction surveys.
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© 2008 Netegrity Consultants, LLC All rights reserved |
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